United CEO says he's upset after man dragged off plane

Rodiano Bonacci
Aprile 11, 2017

The Department of Transportation (DOT) says most airlines overbook their scheduled flights "to a certain extent" in order to compensate for no-shows.

But in the case that passengers are forced off the plane in voluntarily, what then?

United said in a statement provided to some media outlets that the flight was overbooked. Charles Hobart says the employees were justified in calling law enforcement because the flight was overbooked and couldn't leave for Louisville with too many passengers on board. And Rosie wasn't alone in her assessment. One couple was selected first and left the airliner, she said, before the man in the video was confronted.

"Well, that is not cool". "You don't drag somebody like that out of the plane".

The video shows the officers dragging the passenger down the aisle, as screaming can be heard.

Videos of United Airlines security physically dragging a passenger off their aircraft is going viral. In so doing, the doctor's face was slammed against an arm rest, causing serious bleeding from his mouth. "He grabs him, throws him out of his seat and they drag him off", Bridges said.

A flight is overbooked.

According to Munoz, volunteers were sought and offered up to $1,000 in compensation when a four-person Republic Airways crew needed to board to get to Louisville. And for some, it's a good deal. About half of the passengers followed before United told everyone to get off, he said.

But in this case, no one volunteered.

The security officer who violently dragged a passenger off a United Airlines flight Sunday evening has reportedly been placed on leave, pending an investigation.

A United spokesperson confirmed in an email Sunday night that a passenger had been taken off a flight in Chicago.

"People on the plane were letting them have it", Bridges said.

If the airline gets you to where you were supposed to be within an hour of your scheduled arrival, you get nothing.

The situation is not being taken lightly by the passengers on the flight and the Internet as a whole. What you got here is an assault.

The head of United Airlines calls the incident upsetting.

United employees explained the situation to the man several times, Hobart said.

"The passenger in question began yelling to voice his displeasure at which point Aviation Police were summoned", police said in the statement.

"Oh my God, I can't believe that". When not enough people offered to leave, passengers were apparently chosen at random by a computer.

On twitter, United's CEO called the event upsetting and said they are conducting their own review, including reaching out to the passenger directly. "I apologize for having to re-accommodate these customers", Munoz said.

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