United Airlines Changes Policy After Doctor Dragged Off Flight

Cornelia Mascio
Aprile 16, 2017

United Airlines initially offered US$400 in travel vouchers, a night's stay in a hotel and a seat on another flight to the volunteer who would give up his or her seat.

"This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said the spokesperson.

"There's no limit to what an airline can pay", Harteveldt said.

Other airlines did not immediately comment on whether they would raise their ceiling.

The bill also would allow passengers to sue airlines for unfair and deceptive practices such as tarmac delays, undisclosed fees, price gouging, chronically late flights, or health and safety risks.

If not, they need to be placed on the next available flight. Airlines would get an extra $200 and could then sell a walk-up fare to standby travelers, he said.

A fellow passenger, he said, warned him that the creature was a scorpion and could be risky.

United Airlines said a man wouldn't give up his spot on a flight.

The change comes less than a week after Dr. David Dao was seen on cell phone video being dragged off a flight after refusing to give up his seat for a United Airlines crew member.

The dragging has turned into a public-relations nightmare for the entire industry, not just United, and led to calls from politicians and consumer advocates to suspend or ban overbooking.

Ben Schlappig, a travel blogger who first wrote about the Delta compensation increase, said it shows Delta is trying to reduce forced bumping.

For Dao, who came to the USA after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said.

The Delta memo reminded staffers of those statistics offered greater flexibility in compensation "to reinforce our commitment to our agents and their ability to care for our customers". In an effort to prevent the crew from bumping a seated, paying passenger, the seat dispute will now be settled ahead of boarding. Delta generated a profit of approximately U.S. $ 4.4 billion in 2016.

The Louisville Male High School teacher said he and seven of his students were returning home from a spring break trip when the scuffle broke out between aviation police and Dao. "They have treated us less than maybe we deserve". The compensation tops out at four times a flier's one-way ticket cost - up to a maximum of $1,350 - for those whose arrive at their final destination more than two hours late (four hours internationally) because of being bumped involuntarily.

It's been a rough week for United Airlines.

Stay on topic - This helps keep the thread focused on the discussion at hand. "This is wrong", "Look at what you did to him" and "Busted his lip".

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