United Airlines makes policy change regarding passengers getting bumped from flights

Cornelia Mascio
Aprile 16, 2017

United Continental Holdings has changed its policy on employee travel and will now ensure crews riding on its aircraft as passengers are booked at least 60 minutes before departure, according to a statement from the company.

TEXAS-A Canadian man says he was stung by a scorpion while travelling in business class on a United Airlines flight.

United said the change is an initial step as it reviews policies in order to "deliver the best customer experience".

Dr Dao suffered concussion, a broken nose and two lost teeth, according to one of his lawyers, Mr Thomas Demetrio, who said his Vietnamese-American client will "probably" sue.

The video of Dao being dragged by an officer off the flight shined an unwanted spotlight on the little-known police force that guards Chicago's two main airports and could threaten the agency's future. The airline has been giving out bonus miles and apologies, Bloomberg said.

This frightful situation has provided a harsh learning experience from which we will take immediate, concrete action. "I have committed to our customers and our employees that we are going to fix what's broken so this never happens again". United CEO Oscar Munoz's dispassionate statement and deeply misguided letter to United employees earned the public's ire before he finally apologized for how the situation went down. It also sounds like the Chicago Department of Aviation should be undertaking their own thorough internal investigation into their standards and practices.

The event stemmed from a common air travel issue - a full flight.

Customer service agents trying to resolve overbookings can draw from the list of those who volunteered to give up their seats for a price, and can also ask for more volunteers.

The passenger in question was one of several chosen at random to leave the flight.

Dao, who was taken to a hospital following the incident to be treated for injuries to his face, is set to file a lawsuit against United Airlines.

It's not clear how the scorpion got on the plane.

"Bell said another passenger who was Mexican told him, "'Hey, that's a scorpion, they're risky, '. Screaming is heard and other passengers say "Oh my God" and "Look at what you did to him". Flight attendants said overbooking should never result "in a passenger being physically injured by airport security". He added that Dao is likely to pursue legal action against the airline.

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