Flight compensation: Delta to offer almost £8000 to overbooked passengers

Cornelia Mascio
Aprile 17, 2017

VIDEO: Airline CEO Oscar Munoz called Sunday's incident on a flight out of Chicago a "system failure" during an ABC News interview.

The move comes one day after attorneys for Dr. David Dao said the Kentucky man, who was dragged from the United Express flight, suffered a significant concussion, broken nose and lost his two front teeth in the ordeal.

The United Airlines incident has sparked outrage about the practice of overbooking in the airline industry.

The airline, owned by United Continental Holdings Inc, said it would make sure crews traveling on their aircraft are booked into seats at least 60 minutes before departure.

Delta customers can now be offered almost $10,000 for giving up their seats on overbooked flights.

United Airlines, now experiencing a public relations disaster following a viral video that showed a passenger being violently removed from one of its flights, is reviewing its own procedures with an announcement of proposed changes expected before April 30.

"This ensures situations like flight 3411 never happen again", the company's statement read.

The man refused to give up his seat, so United brought aviation authorities on board to assist in removing him. While that may seem like a big number, it's actually a tiny fraction (about.0062%) of the 823 million passengers who flew with U.S. airlines past year. But the policy forbids passengers from capturing other passengers or airline personnel without their consent. The airline also promised to no longer ask the police to remove any passenger from full flights. United, in comparison, bumped over four times as many.

Dr Dao's lawyer said the incident had exposed a culture in which airlines "bullied" passengers.

The airline needed seats so that it could reposition crew, according to a statement from United. In an effort to prevent the crew from bumping a seated, paying passenger, the seat dispute will now be settled ahead of boarding.

"But if they didn't overbook it's possibly they may have to charge more", he said.

The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department.

The United Airlines have made headlines recently for forcibly dragging a passenger, a 69-year-old Vietnamese-American physician David Dao, off the plane because they allegedly were overbooked.

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