United Airlines issues new crew booking policy

Cornelia Mascio
Aprile 17, 2017

United Airlines and the city of Chicago may find themselves the target of lawsuits by the man who was dragged off a United plane in Chicago last week after refusing to give up his seat.

While United is modifying its policy when it comes to booking its own crew, it didn't say if the policy of overbooking flights will be changed.

"This [policy change] ensures situations like flight 3411 never happen again".

To make matters worse, United issued a statement two days later, after a video of the incident had gone viral, that's a masterclass in passive-aggressive corporate buck-passing, attached to a report that called Dao "belligerent".

The passenger, David Dao, boarded the flight last Sunday evening and took his seat before the crew announced four seats were needed to accommodate airline personnel.

Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.

Demetrio has said Dao lost teeth, suffered a concussion and a broken nose as airport police employed by Chicago removed him.

United said the couple repeatedly tried to sit in more expensive seats for which they had not paid and would not follow flight crew instructions, according to the KHOU 11 New channel in Houston. The company said it would share the findings of its review and any proposed reforms by the end of the month.

The airline, whose advertising slogan is "fly the friendly skies", was also ridiculed on social media as the incident became a symbol of growing discontent with the way some air passengers are treated.

One week after becoming the subject of furious global scrutiny and condemnation, following the video of Dr. David Dao being forcibly dragged out of a United plane, the airline has reportedly changed its policies in order to avoid such a grisly scene from ever occurring again.

According to memos obtained by the Associated Press, Delta Airlines is set to up the ante for customers being asked to give up their seats.

Crystal Dao Pepper attends a news conference for her father Dr. David Dao.

It's legal to bump a ticket-holding customer off of a flight - but it's not customary to kick someone off a plane once he or she has boarded. United Continental CEO Oscar Munoz's initial attempts to apologize were roundly criticized.

He promised a full internal review and to release the results by the end of April.

"For a long time, airlines - United in particular - have bullied us".

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