Cancer patient thanks 'guardian angel' who delivered her lost luggage

Cornelia Mascio
Agosto 13, 2017

"When my luggage didn't come in when it was supposed to, I called Southwest at Pittsburgh International Airport".

Sarah Rowan, a customer service agent in the airline's Pittsburgh, Pennsylvania, office, received a frantic call from Stacy Hurt on July 23rd asking for the bag. She had been separated from her suitcase, however, when she was able to catch an earlier, direct flight home.

"It would've been one thing to just deal with stage 4 colon cancer, but to be battling stage 4 colon cancer and be raising a profoundly disabled kid with special needs, it's been extraordinarily hard to handle both", Hurt explained. Hurt was anxious because her luggage had not yet arrived, and Rowan explained that the bags were loaded on a previous flight she had booked which had been rerouted and canceled.

The 27-year-old customer service rep had just been working with Southwest for six months, and quickly identified Hurt as patient even with the urgency in her voice.

"I said, 'I need that luggage".

"I immediately panicked, because I had chemotherapy the next day, and I knew that I had a lot of items in the suitcase that I needed and wanted for chemotherapy".

Packed away in Hurt's luggage were medications Hurt takes for chemotherapy side effects as well as personal items like a rosary and favorite t-shirt that Hurt, a mother of two, planned to take to her appointment.

A Southwest Airlines employee is being praised for going above and beyond the call of duty - personally driving misplaced luggage at 3 a.m.to the home of a woman battling stage 4 colon cancer to ensure the bag arrived before her chemotherapy appointment the next day.

Stacy got the chance to meet Sarah recently and said she learned that her father had passed away from colon cancer.

"Stacy is just a ray of sunshine", she says of her new friend.

"She's a special humam being, I've said it I know to everybody but I just can't say it enough, I mean she's one in a million".

Rowan told Hurt that she would keep track of her luggage, but if it did not arrive before 1:30 a.m., it would likely miss the last courier.

Rowan explained to Hurt she would watch for her bag and have the courier ship it out once it arrived in Pittsburgh, but when her luggage arrived at 2:30 am, hours after the last courier had left for the night, Rowan chose to take matters into her own hands.

Sarah Rowan finally found the suitcase, but couriers were off by that time. She drove the bag to the woman's house after her shift. She said she looked up Hurt's address and decided getting home a little bit later was "less important than her getting the bag she needed for her chemotherapy treatment". She left it on her doorstep with a handwritten note on a piece of tissue apologizing for the delay, wishing her the best and encouraging her to "Kick that cancer's BUTT!"

'I was like, "Oh my God. I felt a very strong connection with her from the start".

'I started to cry when I read the note'.

Hurt later posted a picture of the note Rowan left to Southwest Airlines' Facebook page to thank her for the gesture.

It's just plane awesome when airline employees go above and beyond to make a passenger's day.

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