Ryanair misery grows as customers' insurers unlikely to cover travel costs

Brunilde Fioravanti
Settembre 25, 2017

The under-fire airline cancelled 2,000 flights over the next six weeks due to a blunder concerning its pilots' holidays, leaving more than 300,000 customers at a loss for what to do.

Ryanair has already offered affected passengers refunds or alternative flights, along with €400 compensation under European Union law.

The number of Ryanair passengers starting proceedings through the law firm's online claims calculator has soared by 667 per cent in the past week.

Let-down Ryanair customer Alice, told Radio 4's Money Box her flight from Leeds to Montpellier in France was cancelled, so she made a decision to go to Slovakia instead - only for that flight to be scrapped as well.

Boss Michael O'Leary apologised and agreed to pay for alternative flights or refunds, but a BBC investigation has revealed none of the major travel insurance firms' standard policies cover the cost of non-refundable hotel bookings or auto rental.

"The cheaper a policy, the more limitations there are likely to be on that policy and people don't always look at the cover provided when buying travel insurance", she said.

Fiona Macrae, of the Travel Insurance Explained campaign, stated firmly that unless your policy specifically asks to cover cancelled flights, your claim of getting a refund for accommodation or a vehicle rental, for example, is likely to be unsuccessful.

"We would urge anyone buying a travel insurance policy to look for one that provides cancellation cover for "any cause beyond your control and you are unable to claim back from any other source".

Sadly, this might not even be the end of the saga as more Ryanair flight cancellations could be on the way following the airline's AGM earlier in the week, where pilots rejected bonus offers to work extra days.

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