Manchester Airports Group reports double-digit growth in first-half retail income

Cornelia Mascio
Dicembre 7, 2017

Manchester Airports Group (MAG), which operates three United Kingdom airports, has posted double-digit retail growth for the six months to the end of September 2017, despite what it bills as "challenging conditions".

The wider results for MAG also showed double-digit growth in revenue.

MAG-O opened in Manchester Airport this month, after bringing on board 65 tech experts, with hires including software developers, designers, system architects and user experience specialists. The team is looking outside the airport industry for inspiration, trialling initiatives used by the likes of Amazon, Spotify and Asos. "Our mission is to connect up the journey in so that passengers get a much smoother, and stress-free, experience", said MAG-O MD, Nolan Hough.

MAG's strong financial results for the first half of the 2017 financial year are in part a reflection of the increase in passenger traffic across the group's airports.

"We are essentially a start-up and already MAG-O has introduced a number of changes to the wider MAG operation that have made a noticeable difference to passengers, including how they are able to find and book flights, receive live flight notifications, and purchase vehicle parking and fast track services".

How H1 2017 performance compares to H1 2016 across the airport group
How H1 2017 performance compares to H1 2016 across the airport group

In the future, we are targeting a truly personalised airport experience where as a passenger you will be guided directly to your parking space via mobile web services, have your food ready and waiting for you at the restaurant of your choice and be able to take advantage of personalised discounts in our shops and then finally be guided to the plane at exactly the right time for boarding.
It is also now redesigning the group's back-office systems, including its online retail platforms and vehicle park yield management systems, to maximise efficiency and offer passengers targeted products. It will then be trialling and testing products across the terminals and vehicle parks.

At the same time, Manchester Airport Group Investment has posted its interim results, with revenues climbing by 13 per cent to £544.6m.

Earnings before interest, tax, depreciation and amortisation (Ebitda) rose 9.6 per cent to £236.6m, which the airport group said was driven by a record-breaking summer.

Manchester airport saw 16.6 million passengers in the six-month period (a 9.2% annual increase), London Stansted saw 14.6 million passenger (a 9.8% increase) and East Midlands airport had 3.2 million passengers (a 3.2% rise).

Earlier this week, it announced it had sold Bournemouth airport.

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