Only half the homes with access to NBN actually have it installed

Cornelia Mascio
Marzo 13, 2018

The latest monthly report from NBN Co shows a major improvement for broadband consumers, largely thanks to retailers providing more bandwidth than before.

"This has helped to relieve bandwidth congestion on the network from an average of around four hours to 12 minutes per week and to deliver improved broadband services for millions of Australians".

Now 6.3 million Australians are able to connect, although many have reported ongoing connectivity problems, slow speeds, poor customer service and have had to increase their plan spending to get better service.

"We have listened to the community's feedback and want to assure all Australians that end-user's customer experience is the number one priority of every employee working at NBN Co", says Brad Whitcomb, NBN's Chief Customer Officer, Residential.

NBN Co says it's well on its way to providing eight million Australian homes and businesses with the service by 2020.

This figure is a little over half (57%) of the possible 6.3 million homes that now have the available infrastructure to connect, indicating that uptake is still an issue with the network.

These reports will be centred around figures such as the number of connections the company has made to homes and businesses, average network congestion, and the percentages of installations that require additional work from NBN Co before they're fully operational.

Impressively, the figures also claim that "the average number of minutes of bandwidth congestion per week per service" has dropped dramatically since November past year, plummeting from 231 minutes to only 12, and that the percentage of premises that experience congestion is lowering despite the increase in connections.

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