BNZ's technology crash caused by power cut at parent bank in Melbourne

Cornelia Mascio
Mag 27, 2018

People across Australia were left without access to the bank's mobile application, ATMs, EFTPOS and online banking services for six hours due to the outage.

NAB is one of Australia's four largest retail banks with a customer base of 9 million, according to its website.

"We'll work with each and every one of them to understand exactly what happened to that particular customer".

"We outsource some of our systems to our parent", Joiner said.

NAB customers were also affected Australia-wide, he said.

"We're sorry and it's not good enough. but we'll get it fixed as soon as possible", Chief Customer Officer Business and Private Banking Anthony Healy said in a video posted on Twitter.

"We're still assessing the full impact of yesterday's outage and the issue of compensation for BNZ customers hasn't been addressed yet".

He would not comment on whether BNZ had insurance for such situations.

When the power cut hit it took out "quite a few systems" at NAB and that impacted BNZ systems, he said.

The NAB outage comes following a series of similar nationwide glitches that have affected customers of Commonwealth Bank and Telstra in recent weeks.

"We've had an outage in terms of time - we know that that looks like".

Many people said they only found out about the problem when they were unable to pay for something, while others received an error message on their mobile banking app.

"I want to apologise to those who are out trying to do their shopping on a Saturday morning, and particularly our merchants [who] are trying to do business and maintain banking services for their customers", Mr Healy said in the video.

The bank confirmed the problems just after 9am AEST on Saturday morning, however customer reports appeared to indicate the problems started around 8.30am.

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