Dixons Carphone reveals data breach affecting 5.9 million customers

Cornelia Mascio
Giugno 13, 2018

Signs display the logo of Dixons Carphone at the company headquarters in London, Britain August 1, 2017.

Shares in Dixons Carphone fell more than five per cent this morning after it announced the launch of an investigation finding there had been "unauthorised access to certain data" held by the company.

'We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously.

"We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously".

It said its ongoing investigation indicated there was an attempt to compromise 5.9 million cards in one of the processing systems of Currys PC World and Dixons Travel stores. But around 105,000 non-EU issued payment cards were compromised. Pretax profit will drop to about 300 million pounds in the year ending April 2019, Dixons Carphone said. "We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously", the CEO said.

The 1.2 million personal data records accessed by the hackers consisted of non-financial information such as names, addresses and email addresses.

"While Dixons has said that there is no evidence of fraud taking place, now the data is in the criminal sphere, it's unlikely to be long before it starts being shopped around amongst criminals, with ensuing phishing and bruteforce attacks launched".

The ICO said it was liaising with the National Cyber Security Centre, the FCA and other agencies to determine the impact on customers. "As a multinational organisation, Dixons Carphone would have been well aware of the Target breach".

Dixons Carphone chief executive Alex Baldock said: 'We are extremely disappointed and sorry for any upset this may cause.

"The protection of our data has to be at the heart of our business, and we've fallen short here".

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