Apple finally acknowledges its new MacBook keyboards suck

Remigio Civitarese
Giugno 23, 2018

Last month, AppleInsider combed through a small and insufficiently representative fix record dataset to come to some tentative conclusions-namely that the butterfly switch-equipped 2016 MacBook Pros experienced twice as many fix events related to the keyboard (excluding Touch Bar repairs) as the 2015 MacBook Pros that had the older chiclet design. For more information about the "Keyboard Service Program", check out Apple's website.

Apple said the problems involved only a "small percentage" of laptop keyboards.

The keyboard has been a constant frustration for Apple fans. However, the keyboards have numerous passionate and vocal detractors who say that they're awful to type on, and who also cite reliability concerns.

All MacBooks made since 2015 and MacBook Pros made since 2016-all of which use the "Butterfly" switches in their keyboards-are eligable.

Presumably, the company is sticking with the butterfly switches. Earlier this month, 9to5Mac had reported on three separate class-action lawsuits related to the keyboard problems.

Apple's goal with the so-called butterfly keyboard was straightforward: reduce the depth of the keyboard assembly so that it could make a thinner notebook, but still keep the tactile feel of a regular 'board. To ameliorate the frustration - which has led to class-action lawsuits - Apple will service affected keys and keyboards, free of charge, and possibly refund those who paid for previous fix.

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center - details can be found here. All you have to do is contact the company.

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