Fixing mistakes for better content moderation: Facebook

Brunilde Fioravanti
Luglio 19, 2018

The reason, says the moderator, is that "they have a lot of followers so they're generating a lot of revenue for Facebook".

The reporter found that shocking examples of child abuse, racism, and violence were allowed to remain on Facebook. Instead they are marked as "disturbing child abuse" and remain accessible...

In a separate letter written to Nicole Kleeman, Executive Producer at Glasgow-based Firecrest Films who raised the issues with Facebook, Bickert said a review is going on regarding training practices across Facebook contractor teams, including the Dublin-based CPL Resources, the largest moderation centre for United Kingdom content.

Leading far-right activists have received special protection from Facebook, preventing their pages from being deleted even after a pattern of behaviour that would typically result in moderator action being taken. Creating a safe environment where people from all over the world can share and connect is core to Facebook's long-term success.

It isn't the first time watchdog groups have noticed bad content circularing over Facebook, despite the company's efforts to clean the site up.

Facebook also provided a transcript of Channel 4's interview with VP of public policy Richard Allen.

Speaking to the US Senate earlier this year, Mark Zuckerberg told senators that "we don't allow people under the age of 13 to use Facebook", but did not disclose the fact that Facebook trains its moderators to not act on visual evidence to the contrary.

However, Business Insider noted it could still find a version of the video on Facebook.

CEO of Retail Excellence, Lorraine Higgins today said that, based on the documentary, the group has made a decision to suspend its partnership with Facebook until further notice.

The report also found that instances of hate speech, including a comment directed at Muslim immigrants to "fuck off back to your own countries", were allowed to stay on the site.

In a blog post published today, Monika Bickert, Facebook's vice president of global policy management, referring to the documentary, said: "It's clear that some of what is in the program does not reflect Facebook's policies or values and falls short of the high standards we expect".

One CPL Resources employee was quoted telling the undercover Dispatches reporter that some violent content is left on Facebook because "if you start censoring too much then people lose interest in the platform. It's all about making money at the end of the day", an unnamed Facebook moderator allegedly told the filmmakers.

Allan, in media statements in response to the documentary, admitted that they've made mistakes and said they are "providing additional training", and that they "remove content from Facebook no matter who posts it". "But I just don't agree that that is the experience that most people want and that's not the experience we're trying to deliver", he said. It is produced by Firecrest Films.

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