Transgender Arizona woman says CVS pharmacist refused to fill prescription

Cornelia Mascio
Luglio 22, 2018

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said.

A CVS pharmacist who refused to provide a transgender woman her hormone prescription is no longer employed by the pharmacy chain, the company said Friday.

The pharmacist reportedly also rejected her doctor's requests to transfer the prescription to another location.

But Hall hit a roadblock when she visited the CVS in Fountain HIlls, Arizona, a suburb of Phoenix, and gave the attending pharmacist the three prescriptions prescribed by her doctor, according to her statement.

"He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", she said.

Arizona is one of at least six states that allows pharmacies and druggists to refuse to fill a prescription on religious or moral grounds.

Hall wrote that she's lucky that her family and friends accept and support who she is.

Hall called the CVS complaint line many times, but "no one has addressed my concerns or offered me an apology". However, pharmacists are required under state law to inform the company "in advance about any religious convictions".

Hall said she almost started crying.

The treatment would spur the physical changes in Hall's body that would reflect her identity as a transgender woman, she said. She said she felt like the CVS pharmacist was "trying to out me as transgender in front of strangers". Since her story was posted on the ACLU website, Hall has spoken with a CVS representative about the incident.

"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " the company added in its statement.

The accused pharmacist is no longer employed by CVS, according to DeAngelis. "I don't want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system".

'CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring, ' he added.

After two incidents of a pharmacist refusing to fill a prescription, 12 News is verifying what a pharmacist can legally refuse to do.

Arteaga's doctor had ordered the drugs to terminate a pregnancy that she wanted very much after the fetus was found without a heartbeat.

However, when went to a CVS in her hometown of Fountain Hills, Arizona, to fill the script, she was shocked by what came next.

"If there is an instance where a particular pharmacist has a belief that they can't fill a prescription, they need to take action right away to make sure that someone else is taking care of it", Steve Kilar, ACLU of Arizona's communications director, told CBS Arizona affiliate KPHO.

It was unclear late Thursday whether CVS has a similar policy. The index ranks companies based on their policies regarding LGBTQ equality.

Hall has also filed a complaint with the Arizona State Board of Pharmacy, according to The Republic.

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