Passengers miss flights after IT failure forces Gatwick to use whiteboards

Cornelia Mascio
Agosto 21, 2018

So imagine the horror that must be unfolding at Gatwick today, where staff have been forced to roll out whiteboards and markers after an IT fail rendered those big screens inoperable.

The airport earlier said a "handful of people" had missed their flights due to the problems.

Gatwick passengers were left furious after the boards, which display flight departure times and gate numbers, suddenly stopped working.

Vodafone provides the service, and said a damaged fibre cable was to blame.

Twitter user Helen Walsh wrote: "Absolute carnage at Gatwick Airport with no boards working and no staff with gate info".

An IT problem is causing London's Gatwick Airport to adopt an old school approach to relaying information to passengers.

It led to the failure of departure screens across Britain's second busiest airport for about six hours.

In a statement at 17:00 BST, a Gatwick spokesman said the issue had been resolved and flight information was being displayed as normal.

Footage shows passengers crowded around a whiteboard in the Sussex airport's south terminal as staff use a pen to update flight times.

Apologising to customers, he added that the airport's "manual contingency plan", which included having extra staff on hand to help direct passengers, had worked well.

'We expect Vodafone to resolve the issue soon and would like to apologise to passengers for any inconvenience'. "We are keeping Gatwick Airport constantly informed of progress".

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