"Technical problems" lock customers out of accounts

Cornelia Mascio
Settembre 22, 2018

A "technical glitch" on Barclays internet and telephone banking systems caused customer complaints regarding late payments and problems in accessing accounts.

ROYAL Bank of Scotland has apologised after NatWest, Ulster Bank and RBS customers were locked out of online and mobile accounts.

But customers were still complaining that there is an issue with the app, even though the bank said it was working normally.

The problems, which started this morning, were affecting the Barclays website and telephone banking, although the bank said its mobile phone app was working as normal.

Users on Twitter began reporting issues in the early hours of Friday, saying they were unable to access the app or online banking services.

"We are aware of the problem and are working to fix the issue".

However, throughout the day customers had been tweeting their frustration.

The firm's telephone banking service has also gone to Borksville.

One customer, Paul Girling, told the BBC: "A significant payment due into my account has gone missing".

Many customers took to social media to complain about the outage. The manager was trying to placate customers and couldn't advise when they would be back online.

Several business customers reported that they were unable to organise payments to staff for tomorrow.

The problem comes just months after a prolonged period of IT troubles left TSB customers locked out of their bank accounts.

"We would like to apologise to customers who experienced issues this morning".

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