Ryanair 'to ban disruptive passengers' after racist rant goes viral

Remigio Civitarese
Ottobre 23, 2018

An airline passenger who filmed a racist incident aboard a Ryanair flight and posted it online said he chose to publicise it to show the world what had happened.

The footage, shared by United Kingdom resident David Lawrence, was taken before takeoff on a flight from Barcelona to London on Thursday, and shows the male passenger speaking aggressively to a 77-year-old woman seated in his row.

One man, wearing a black T-shirt and sitting in the row directly behind, physically tried to intervene, sticking his hand between the seats in front of him and telling the irate passenger to keep his voice down.

A spokeswoman for Essex Police said: "This incident.is believed to have taken place on a plane at Barcelona Airport".

The woman's daughter, 53, said that she complained to...

After people threatened to boycott the airline, Ryanair told the BBC: "We operate strict guidelines for disruptive passengers and we will not tolerate unruly behaviour like this".

Eventually, the elderly woman asks to sit next to her daughter and begins to move out of the row, visibly fed up.

"And then a man came on board and arrived at his seat, then spoke very harshly to a woman sitting in the aisle seat".

Throughout the interaction, other passengers could be heard defending Mrs Gayle.

Ryanair tweeted on Sunday that it had reported the matter to Essex police.

The video, posted on social media on Saturday, appeared to a show a white British man hurling racial abuse at a Gayle while sat next to her on a Ryanair flight.

A Ryanair attendant says to the man: "Don't be so rude, you have to calm down".

A further Twitter user said: 'The correct action was to move the lady for her own safety and have Spanish police arrest the man for air piracy.

In the days since a video surfaced showing a Ryanair passenger subjecting another to a racist verbal assault, the discount airline has issued a terse public statement saying that the matter was referred to local authorities.

The man was caught on camera loudly ordering the woman to move away from him and making racist comments about her appearance and accent.

Gayle, who moved to the United Kingdom in the 1960s, was taken on the trip to lift her spirits on the one-year anniversary of her husband's death.

Then the man shouted at the woman while her daughter told him her mother was disabled.

"Unfortunately, far too many organizations miss out on the three most important components of crisis communications", said Jonathan Bernstein, president of Bernstein Crisis Management.

News of the incident was retweeted almost 40,000 times after a user with the handle @StanceGrounded uploaded Mr Lawrence's clip.

"She said, 'Who are you talking to?"

Ryanair sparked outrage after apparently failing to remove the man, with Labour MP for East Hull Karl Turner saying the airline "failed spectacularly".

Despite both crew and other passengers intervening and telling the man to "stop", he refuses.

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