Fallout 76 customer information gets leaked by Bethesda support

Remigio Civitarese
Dicembre 6, 2018

As you might imagine, players will not be able to log into or play Fallout 76 during downtime. Namely, the bag which the studio included with copies of the Fallout 76 Power Armour Edition.

Over the last week, Bethesda has been mired in uproar over a bag. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76.

The snafu is the latest in a saga that continues to torment Bethesda and Fallout 76 players frustrated by the state of the game. "I can see the problems you are having with the game, yes I'm having them too".

It seems like the code of the website sucks as much as the one of the game.

"Hi guys, we've resolved this issue".

Update, 11:12 p.m.: In a statement provided to Ars Technica, Bethesda confirmed that users' PID was exposed to fellow customer service users without their knowledge or consent via "an error with our customer support website".

Other Reddit users added their own allegations of the same issue, with one public screenshot showing multiple, confused replies to the same support-ticket thread. As in all of them - every single support claim filed by every single user of the site, complete with names, addresses, and other personally identifiable information. We're talking mailing addresses, email addresses, and credit card numbers. To make matters worse, data breach notification laws require companies that have experienced a data breach to notify anyone who might have been affected; something Bethesda hasn't done.

The hits keep on coming for Bethesda and its customers.

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