California man learns he's dying from doctor on video shown on robot

Modesto Morganelli
Marzo 11, 2019

The doctor appeared on a live video feed via the robot and told Quintana that he was likely to die within days.

Wilharm says getting the news from a screen was awful for her and her grandfather, she also said the hospital should have had more dignity and compassion.

The patient, Ernest Quintana, died two days after arriving at the hospital, according to the Chicago Tribune - but the impersonal manner in which his doctor delivered the news to him and his family illustrate the unusual ways that medicine is changing as technology and automation make their way into the hospital system.

"We regret falling short in meeting the patient's and family's expectations in this situation and we will use this as an opportunity to review how to improve patient experience with tele-video capabilities".

Please share this.... This was regarding a friends Dad a couple of hours ago.

"So he's saying that maybe your next step is going to hospice at home", Ms Wilharm is heard saying in a video she recorded of the visit. "This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room", Kaiser Permanente said.

"I look up and there's this robot at the door", she said, adding that the doctor on the screen "looked like he was in a chair in a room somewhere".

"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members".

Steve Pantilat, chief of the palliative medicine division at University of California, San Francisco, said he doesn't know the details in the case but that the robot technology has done wonders for patients and their families, some of whom are too far away for in-person visits. "We knew that this was coming and that he was very sick".

Wilharm told CNN her family knew that her grandfather would die soon.

Wilharm told CNN that at that point she had to call her mother and grandmother so they could get back to the hospital.

"This is not the way to show value and compassion to a patient ... shame on you Kaiser", she wrote.

Julianne Spangler, a friend of the family, shared an image of the moment on Facebook, saying that "This is the Robot Dr".

Ms Spangler said she wanted the media to get involved in the situation after Kaiser Permanente said it would "take note" of the family's complaints.

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