Facebook blames long outage on 'server configuration change'

Cornelia Mascio
Marzo 14, 2019

The company blamed a change it had made to its system for the outage.

Facebook first publicly addressed the issue Wednesday afternoon, acknowledging in a tweet that "some people are now having trouble accessing the Facebook family of apps".

Some of Facebook, Instagram and WhatsApp's more than 2 billion users were unable to access the online services from Wednesday until Thursday afternoon as the social network and its sister apps suffered a prolonged outage.

Earlier on Thursday, the outage-tracking service DownDetector showed significantly fewer people having issues accessing Facebook and Instagram compared to Wednesday, when the outage began. Facebook said the issue had been resolved and that it's systems were recovering.

The Menlo Park, California-based company, which gets a vast majority of its revenue from advertising, told Bloomberg that it was still investigating the overall impact "including the possibility of refunds for advertisers". The company said it has fixed the glitch.

Facebook, Instagram and WhatsApp suffered a global outage. What happened?
Facebook Apologizes for Outages, Says It Has Resolved ‘Server Configuration’ Error That Led to Access Problems

According to the website Downdetector, Facebook's outage spanned the globe, with reports of disruptions concentrated on the U.S. East Coast and in the United Kingdom.

The BBC and a handful of other media outlets said it was the platform's longest ever outage. The company did not immediately respond to a request for comment.

Shares of Facebook were down more than 1.5 percent Thursday afternoon.

Facebook is facing a slew of lawsuits and regulatory inquiries over its privacy practices, including ongoing investigations by the U.S. Federal Trade Commission, the Securities and Exchange Commission and two state agencies in NY.

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