Google will pay owners of faulty original Pixel phones up to $500

Remigio Civitarese
Mag 15, 2019

"Instead of fixing the defective Pixel phones, providing refunds, or replacing the devices with non-defective phones, Google has replaced defective phones with other defective phones, resulting in many consumers repeatedly experiencing the microphone defect", the complaint said.

Soon after their launch in October 2016, hundreds of Pixel owners reported not being able to make calls, record audio with the camera app, or use Google Assistant because of a hardware fault that affected the microphone.

What just happened? Were you an owner of one of the original Pixel phones?

Google first admitted there was an issue back in March 2017.

Google and Huawei have previously settled a class action lawsuit over bootloop issues on Google's Nexus 6P, while LG has settled a lawsuit over bootloop issues on several Android phones, including Google's Nexus 5X. There will be four categories, with different compensation levels.

Those who returned a defective Pixel and were sent a second defective one could receive up to $500. Those who only had to grapple with the issue once can get $350, while those who still want to be part of the lawsuit even though they haven't experienced the problem themselves can get $20. Anyone who used their insurance to get a replacement Pixel could be reimbursed for the value.

The settlement still needs to be ratified by the court (the U.S. District Court for the Northern District of California), but since both parties seem to have agreed, it's likely to be approved.

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