NAB finally boards the Apple Pay train

Cornelia Mascio
Mag 23, 2019

Other Australian banks with Apple Pay include ING, Bankwest, Australia Bank and HSBC.

Apple Pay allows iPhone, Apple Watch, and Mac users pay for items easily and securely using their devices.

"We've been hearing from customers that they want Apple Pay and it's great to be able to launch this service today", said NAB chief customer experience officer Rachel Slade. For more information, visit NAB's Apple Pay information page here.

Slade added: "We're continuing to listen to customer feedback and take action to become the bank our customers want". It is understood the bank has also recently completed a pilot with small businesses using AliPay, Alibaba's payment system, and will slowly roll it out over the course of the year.

The four major banks - NAB, Commonwealth, Westpac and ANZ - initially banded together to fight Apple. After strong customer demand for the service, CBA chose to move forward alone, making it the second of the big four banks to enable Apple Pay after ANZ.

All iPhone owners from the iPhone 6 onwards should support it, which basically means any iPhone in the past five years will handle payments, as will that smartwatch Apple puts out in the Apple Watch.

But, after the Australian Competition and Consumer Commission turned down the proposal, CBA broke ranks late past year and made a decision to offer Apple Pay.

After arguing with the Australian consumer watchdog alongside three rival banks for access to Apple's technology to implement its own payment capability, the National Australia Bank (NAB) has given in and launched Apple Pay the way the iPhone-maker wanted.

It's no wonder the banks have given in to the customer's demands.

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