Google explains why Gmail, Youtube and other services suffered outage

Remigio Civitarese
Dicembre 21, 2020

Alphabet Inc.'s Google has several tools that enable it to verify and track logged-in users.

Ever since the massive outage on Monday (December 14) evening during which Google services - including Gmail and YouTube - went down, the millions of affected users worldwide had been wondering about the real reason for the disruption in the online services, since technical snags are rare for the leading tech giant.

Also read - Glass floor bridge at Rajgir, Bihar: See here the pics and know more.

"Google uses an evolving suite of automation tools to manage the quota of various resources allocated for services". As part of an ongoing migration of the User ID Service to a new quota system, a change was made in October to register the User ID Service with the new quota system, but parts of the previous quota system were left in place which incorrectly reported the usage for the User ID Service as 0. It delayed during an already defined time in introducing quota limits. Existing security controls exist to prevent many unintentional quota changes, but at the time they did not cover the zero load scenario reported for a single service, "Google said in its blog".

Just after the collapse, Google said Gmail faced a problem and that for most services it showed red within minutes.

Google acknowledged the issue with Gmail at 5:25 PM on this day and had sorted the issue out by 6:22 PM in the evening, when it said that the problem was fixed for the "vast majority" of users. You can not access Gmail by the affected users. "Please notice that this resolution period will alter and be an estimation", said an update from 5.25 pm IST, posted on Google Workspace Status Dashboard.

On Tuesday, Google's Gmail service had another outage.

However, the company on Saturday, five days after the outage, took it upon itself to issue an explanation regarding the same.

Altre relazioniGrafFiotech

Discuti questo articolo

Segui i nostri GIORNALE