United Airlines will no longer allow crew members to displace seated passengers

Remigio Civitarese
Aprile 28, 2017

United is reacting to pressure from the public-relations fiasco that blew up after the video spread on social media.

It's been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle. "This is one of our initial steps in a review of our policies".

"This is so the denied boarding process in an oversell situation may be implemented in a gate or lobby area and not on board the aircraft", read an email dated last Friday, according to TMZ. But no-one volunteered, so the airline chose the passengers. So, not only was Dr. Dao assaulted, but he and his wife didn't even have their luggage while in Chicago. He refused, and aviation officers removed him by force.

Law enforcement officials dragged Dr Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members. "You saw us at a bad moment", United Airlines CEO Oscar Munoz said during an interview with ABC News that aired earlier this week on Good Morning America. He described the man as "disruptive and belligerent".

By Tuesday, United's stock prices had plummeted.

"I continue to be disturbed by what happened".

When Munoz saw footage of the passenger getting yanked violently off one of his planes, he said: shame.

"No-one should ever be mistreated this way".

It may, however, be too little, too late.

United faced protests over the treatment of David Dao.

Further, when presented with a hypothetical scenario in which the competing flight was both more expensive and longer, requiring a layover instead of a direct arrival, 44 percent of the respondents who had heard about United's recent news would still choose the alternative flight rather than fly United. The company's stock nosedived, and Munoz appeared a little slow to reach the proper level of outrage.

The city and United agreed to preserve the evidence, Dao's attorney, Thomas Demetrio said on Saturday.

Mr Demetrio said Dr Dao had been discharged from hospital but would need reconstructive surgery after sustaining several injuries, including concussion, injury to the sinuses and two lost teeth, as a result of his removal.

Altre relazioniGrafFiotech

Discuti questo articolo

Segui i nostri GIORNALE